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Help & FAQ | Wunder Carpool
About my carpooling app
How does my carpooling app work?
Can anyone use this carpooling app?
Why are some of the features mentioned in this FAQ not in my carpooling app?
How can I download the app and sign-up?
What is my community’s name?
Do I have to choose if I want to carpool a passenger or a driver?
Carpooling with the app
Top carpooling tips
What should I do if a user does not respond to my messages?
How do I schedule a trip?
I've scheduled a trip. Now what?
Can I request more than 1 seat at once?
How do I know if a driver has offered me a ride?
Why is my pick-up location not the address I set?
How do I know when my driver arrives?
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What is the reimbursement amount for drivers or cost for passengers?
Do I need a special type of car to carpool?
How do I get a passenger?
How do I give a rating to a passenger or driver?
Why is the fare too low / too high?
Can I carpool with multiple passengers?
How do I add funds to my Wunder Wallet?
How to withdraw money from the Wunder Wallet?
How long does the withdrawal take?
How can I improve my matches?
How can I delete my account?
I'm locked out of my account :(
Trust and Safety
Why has my account been suspended?
Is Wunder safe?
Is Wunder legal?
Is my data safe with Wunder?
How is my share of carpooling cost calculated in the Wunder App?